At East Coast Conveyancing we really care about our clients and we endeavour to give the best quality of service that we can. Below are a few examples of the feedback we have received from our clients.
Congratulations Meg on so great feedback.
“I am a Customer Service/Motivational Trainer with 30 years experience and I want to offer you feedback of my experience when I rang your offices seeking information.
My inquiry on Wednesday was handled by Meg Tiberi. Meg’s manner, professionalism and genuine interest in my inquiry were exemplary. I simply cannot say enough to express my delight and satisfaction from dealing with Meg.
If I were to need legal advice or services in the future I would look for the Flintoff name as my first choice. This is 100% due to the superior service and delightfully competent manner of your staff member Meg Tiberi.
I would be pleased if you would pass on my comments to Meg.”
Congratulations Chrystal. Your client loved your work.
Sent: Tuesday, 5 April 2016 5:02 PM
To: Chrystal Esgate <email@example.com>;
Subject: Smith & Benson purchase 78 Birdwood St New Lambton
Thank you for the wonderful work in managing the conveyance for our purchase. You were extremely helpful and provided advice at short notice. You and your team worked with us and made sure that we were kept informed at all stages (I particularly liked the SMS notifications). You have made the conveyancing process an ease. I will certainly recommend you for your professionalism and knowledge.
Congratulations Jana on more fantastic feedback
Here’s a copy of an email we received from one of our clients. We have removed their email address from the email…..for obvious reasons.
Sent: Tuesday, 5 April 2016 6:52 PM
To: Customer Service Team <firstname.lastname@example.org>
Subject: Re: [East Coast Conveyancing] – Quality & Standards
We had the pleasure of dealing with Jana at your Toukley branch. She was thorough and helped us in a few sticky situations. We would definitely recommend her to anyone needing a conveyancer in the future. Thank you for all your assistance.
Alexandra Bird and Bradley Whittaker
A true story from one of our clients
“This is a testimonial to your employee Chrystal Esgate for her outstanding service and work that we received from her and her supporting staff, Raelene Dawkins. It is with great pleasure that we write this and hope that this letter reflects just how outstanding Chrystal is as her work as a conveyancer and as a person.
Chrystal handled both the sale of our unit and purchase of our new property during January and February of this year .
We felt that we were kept informed every step of the way with our sale and answered any questions, big or small, immediately. We especially appreciated the quick texts and emails to keep us informed of the matter. On approaching the settlement date of our sale, we discovered that our living arrangements had fallen through and we had nowhere to stay. A quick phone call to Chrystal eased our minds and she easily placed the settlement back a few days as requested by us without any stress or hassle.
During the purchase, we were only required to attend the office once to sign the Contract, however, we were given the option to have the Contract sent if more convenient. Chrystal spent more than an hour with us going over the Contract in detail and answering all of our queries and concerns.
Since our sale had settled and purchase was due to settle later, we were required to stay with family for five weeks and Chrystal made every attempt to move the settlement forward for us to alleviate any stress put on us. Unfortunately, it could only be moved a day ahead, but this was due to the vendor’s circumstances and we appreciated the extra effort Chrystal and her team put in to assist us.
In short, they say to buy and sell is one of the most stressful things you will ever do in your life. We cannot say enough good things about Chrystal and her team and the professionalism and knowledge she showed throughout both the sale and purchase. We consider ourselves lucky to have her work with us.
Luke & Charmaine Shaw”
Thank you for everything you and your team has done during this sale.
I’ve been very much stuck almost paralysed at times from the emotions of my journey and all the realities that must happen as things move forward.
I’ve always been to sentimental but perhaps that sentimental side got a good dose of a kick in the pants as starting the moving day I was still sentimental after 10 hrs it was “chuck that “”who needs this “, anybody that walked near me “do you want this ” and “I’ve got steak knifes to go with them . “Lol .
So more importantly again your professionalism and compassion were outstanding and always supportive I can tell you the dialog to myself was not so , lol.
It’s evident your expertise in managing the functional part of these legal matters is of the highest quality but your expert skills in managing the emotional status of clients with the level of care you take to keep the process on target without adding further stresses to the client is a rare gift and im very grateful to you for this skill.
(name withheld at client’s request)
“We found the total experience so easy with the efficient service we received! Thank you.” -Robert & Ellen, Wallsend
“I was very impressed with the service provided & have already returned to use your service again.” – Anthony John & Julie Anne, Hamilton
“THANK YOU ALL!! Am thrilled with the service offered by your staff. They were wonderful and nothing was a problem for them. Everyone I had reason to speak with from beginning to end of purchase was very helpful. I would definitely use your services again. I have already recommended your services to a friend.” – MS CM, Wells, Rankin Park
“We have used East Coast on six different occasions in the past 7 years. We have always been impressed with the fast, efficient, friendly and “no fuss” service. Would definitely use again and recommend.” – David & Gelina, Newcastle
“We are selling our unit in the next 6 months and will be using Kerry Dowling . We highly recommend your firm to all of of our friends.” – Aleshia & Melissa, Edgeworth
“Just want to say how happy I am with the service East Coast gave me for my first home. Thanking you again.” – Murray Toomey, Mangrove Mountain
“The staff at East Coast were very polite as well as very professional in their work. We thank them all for their help.” – Ken & Barbara, Toronto
“You made our purchasing of our first home, smooth and easy. Thank You.”
– L & B Whaites, Springfield
“Excellent service, very happy with everything you did for us. Very positive experience, I would recommend to anyone.”
– W & A Curtis, Wyoming
“Very efficient & friendly staff. Well priced and value for money. We will use you again for an investment portfolio and recommend your services to our friends and family.” – Andrew & Elisha, Charlestown
“Better than expected. Smooth process overall. Happy to recommend. Sorry our file was so thick before we bought a property! Great that you understand how Defence operates.” – Name Not for Publication due to his employment.
“You should be proud of your staff at Maitland Branch.”– Alan & Mary Sorensen, Rutherford
“The girls were great!! All excelled all expectations!! Julie was so patient with me, Thank you girls.” – Peter & Kay, Lambton